Question 1

What is Dog And Dog?

Accepted Answer

Dog And Dog is an Italian startup that develops two connected products for managing animal health: Petium, the app for people who live with a pet, and Vetium, the veterinary practice management software.

Question 2

Who are Petium and Vetium for?

Accepted Answer

Petium is for anyone who cares for one or more animals. Vetium is designed for veterinarians, practices and clinics that want to organise the clinical and administrative work of their practice.

Question 3

Is Petium free?

Accepted Answer

Yes. Petium is free and available for iOS and Android.

Question 4

Can I use Petium if my vet doesn’t use Vetium?

Accepted Answer

Yes. You can create your pet’s profile and organise their information even without the connection to Vetium.

Question 5

How are Petium and Vetium connected?

Accepted Answer

When the practice uses Vetium, the information it shares (reports, treatments, appointments and invoices) is also available in Petium, together with treatment reminders.

Question 6

How can I contact you?

Accepted Answer

For information about our products or to discuss a partnership, write to us using the contact form. To find out more about Vetium, request a demo.

Question 7

What is Petium?

Accepted Answer

Petium is Dog And Dog’s free app for pet parents. It brings together in a single digital space your pet’s health history, appointments, reports, treatments, reminders and useful information for everyday care.

Question 8

Is Petium free?

Accepted Answer

Yes. Petium is free for pet parents and available on the App Store and Google Play.

Question 9

What can I find in the digital health record?

Accepted Answer

You can organise reports, vaccinations, treatments, documents and other information from your pet’s health history, so you have it at hand whenever you need it.

Question 10

How does booking a visit work?

Accepted Answer

At practices available on Petium you can choose your pet and the type of visit, fill in the requested information and send your request. Once the appointment is confirmed, you receive the date and time.

Question 11

Why does Petium ask me some questions before the visit?

Accepted Answer

The short medical history helps gather useful information about the reason for the visit in advance. You can also attach photos or videos when needed. It does not replace the vet’s assessment.

Question 12

How do treatments work in the app?

Accepted Answer

When a treatment is made available through Vetium, you can check the medication, dosage and instructions. You can also set up reminders for each dose.

Question 13

Does my vet need to use Vetium for me to use Petium?

Accepted Answer

No. You can use Petium even if your vet doesn’t use Vetium yet, and keep your pet’s information organised. The connection with Vetium adds the benefit of receiving the information shared by the practice directly.

Question 14

Can I manage more than one animal?

Accepted Answer

Yes. You can add several pets to the same account and keep a dedicated profile and health history for each one.

Question 15

Can I share my pet’s profile?

Accepted Answer

Yes. You can share the management of the profile with the people who look after your pet, so the information stays accessible and up to date.

Question 16

Is my data safe?

Accepted Answer

Dog And Dog processes data in accordance with applicable law and its own Privacy Policy. For full details on purposes, legal bases, retention periods and your rights, you can read the privacy notice available on the website and in the app.

Question 17

Can I receive invoices in Petium?

Accepted Answer

Yes. When the veterinary practice uses Vetium, the invoices it makes available arrive in Petium and you can view them directly in the app.

Question 18

What kind of practices is Vetium designed for?

Accepted Answer

Vetium is veterinary practice management software for independent vets, practices and clinics. It brings the clinical and administrative work of the practice together in one place.

Question 19

Can I use Vetium online without installing any software?

Accepted Answer

Yes. Vetium runs in the browser on computers, tablets and smartphones, with no software to install.

Question 20

Does it include digital medical records and a veterinary calendar?

Accepted Answer

Yes. Patient records, clinical history, reports, treatments and appointments are organised in Vetium and available to the whole practice team.

Question 21

Does Vetium handle e-invoicing, SDI and the Sistema TS?

Accepted Answer

Yes. Vetium includes invoicing and payment management, with active integrations for SDI and the Italian Health Card System (Sistema Tessera Sanitaria).

Question 22

What do my clients receive in Petium?

Accepted Answer

The connection with Petium extends communication beyond the practice: pet parents receive in the app the reports, treatments, reminders and invoices shared by the practice.

Question 23

Can I switch from my current software and migrate my data?

Accepted Answer

Onboarding includes setting up your practice and support with migrating the available data. During the demo we assess the formats and export options of your current software.

Question 24

When does the annual subscription start?

Accepted Answer

The subscription starts from the data migration or from the creation and activation of your practice. Onboarding is included.

Frequently asked questions

General

What is Dog And Dog?

Who are Petium and Vetium for?

Is Petium free?

Can I use Petium if my vet doesn’t use Vetium?

How are Petium and Vetium connected?

How can I contact you?